You understand the risks involved in running, walking or other fitness activities and assume personal responsibility for your health and safety while participating in any ZombieRunner coaching program.

Coaching guidance or any other advice given by ZombieRunner is not intended in any way to be a substitute for professional medical advice.

We keep our shipping charges as close as possible to actual cost, and we never add extra handling charges.

We ship orders within 48 hours (and most often on the same or next day). Occasionally we're away at an event; when we are, we'll have a note on the shopping cart page indicating the days that the shipping department will be closed.

We ship items by US Mail, either First Class, Parcel Post, Priority Mail, and Express Mail. Priority Mail usually takes from 1 to 5 days (depending on your location relative to California). Note that US Postal Service only guarantees the delivery time of Express Mail. Other mail classes can take longer, particularly at busy times of the year.

If an item is not in stock, we will let you know via email when we expect to ship the item.

Order online by credit card or Paypal. We also take credit card orders over the phone, at 650-852-1282.

We have a minimum online order sub-total amount of $5.00.

All currency amounts on our site are in US dollars.

Shipping costs stated do not include fees or taxes, duties, or VAT that may be assessed by the destination country. Additional charges for customs clearance must be borne by you; ZombieRunner has no control over these charges and cannot predict what they may be. Customs policies vary from country to country. Contact your local customs office for further information.

All domestic USPS orders are sent with USPS Delivery Confirmation. This service verifies delivery, providing the date, ZIP Code and the time the package was delivered. If delivery was attempted, the date and time of attempted delivery are provided. Please report all suspected lost or stolen packages to customerservice@doglikenature.com as soon as possible. We will work with you to locate your package.

It is to our discretion as to whether lost orders will be resent or if a refund will be issued. Resends or refunds will not be initiated until at least 21 days after the initial shipment. This allows time in case misdelivered or delayed orders are subsequently delivered. Scanned as Delivered

If a package has been scanned as being delivered, we advise the following for packages that are sent to residential addresses:

• Check around the home to make sure the package wasn't left outside.
• Check with anyone else at the shipping address or neighbors that the USPS delivery person may have left the package with.
• Contact the local post office. They are required to confirm where the package was left or with whom the package was left.

We accept returns of unopened, unused items within 30 days of purchase. For shoes, we need them returned new in the original, undamaged packaging. Shoes can be tested indoors to make sure the fit and size are correct, and if not, send them back for an exchange for the correct size or a refund.

Note: a 10% restocking fee will apply to items returned with packaging in non-new condition, or missing packaging. For example, if you're returning shoes, do not use the shoe box as the shipping box (put it inside another box). All packaging must be included to receive a full refund.

Items should be returned to the following address:

Please reference your original invoice and include your request for an exchange or a refund in the package.

We will refund your order amount including sales tax. We do not refund shipping charges on your original order. The cost of shipping and insuring your package is your responsibility. If your original purchase was paid for by credit card, that credit card will be credited for the returned items upon receipt by ZombieRunner. If your original purchase was by check or cash, ZombieRunner will issue a refund check to you. If you request an exchange for your returned item, there is no extra charge for shipping an exchange to you.

If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product packaging.

Mailing Lists

ZombieRunner sends email newsletters once or twice per month. You can sign up for these newsletters on the web site, and during the online order process. We will not share your email address with anyone.

Encryption

ZombieRunner uses the most advanced and highest level of online security available today (128-bit encryption). Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter. Your credit card number cannot be read by a third party while in transit and will remain private and completely protected.

You can shop at zombierunner.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram.)

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

zombierunner.com is registered with the Authorize.Net Verified Merchant Seal program. Click on the logo below.

zombierunner.com is registered with the Comodo Trustlogo® Real-time Website Assurance program. Mouse over or click on the logo below.

Personal Information

If your email address is requested on any of the forms on our sites, it is used to provide you with an answer to a specific question or to add your name to our newsletter list (at your request only). All transaction information we collect from you, whether contact, billing or credit card information is kept strictly private, and is not disclosed to any other company.

If you purchase from us online, we collect information necessary for billing and shipping to you only. Your email address is used to confirm your order.

We do not collect personal information without visitor knowledge, nor do we re-sell or distribute any site visitor data.

Note: email is not secure. Your email correspondence should never include sensitive information (such as a credit card number) that you would not like to share with the general public as email is never a secure environment on the Internet.